Bureaucracy.

"BLUNDERING bureaucrats wrote to a pensioner to tell she was off a housing waiting list ... because she was dead. And incredibly, deceased Isa Thomson was invited to appeal against the decision. Her devastated relatives were furious at the letter - sent just three weeks after she died of septicaemia."

A real insight into the mindless administration all too prevalent in Scotland's town halls these days.

But the saddest thing is the fact that the Housing Manager involved actually signed the letter personally and then tried to blame it on a high volume of letters generated that day. They should be disciplined ... if not sacked.